SUMMARY
Cyber Integration/System Engineer with 21 years of IT experience and 16 years of engineering experience. Areas of expertise include: integration, Microsoft Server, Solaris, VMWare, MS SQL, Red Hat, CentOS, Active Directory, Exchange, BMC Remedy, DoD weapon systems, information assurance, Splunk, and system test. Well-versed in system maintenance, system hardening, DISA STIGs, performance monitoring, data analysis, and proactive problem solving. Experienced in creating documentation, following best practices, and leading training sessions for users at any level. Exposure to Subversion, JIRA, BASH scripting, Chef, Java, VirtualBox, Wireshark, test automation, penetration testing, Encase, and NoSQL databases.

SECURITY CLEARANCE
Active Secret Clearance

EDUCATION
Colorado Technical University
Colorado Springs, CO.
Associate of Science in Information Technology – Highest Honors
Bachelor of Science in Information Technology – Summa Cum Laude

CERTIFICATIONS

Certified Information Systems Security Professional (CISSP), ISC2
Security+ Certification, CompTIA


PROFESSIONAL EXPERIENCE
April 2017 – Present  Lockheed Martin Colorado Springs, CO.
Cyber System Security Engineer Stf.

January 2014 – March 2017  Deloitte Consulting Denver, CO.
Project Delivery Manager
•Supported Out of the Box ITSM and custom enterprise applications and solutions on the BMC Remedy Action Request System in a multi-tenant environment.
•Engineered lower lifecycle environments, and successfully upgraded client ITSM 7.6.04 environment to version 8.1.02
•Completed SCAP Checklists, and applied necessary STIGs to meet information assurance controls.
•Worked closely with strategic and solutions architects, development and QA leads, and user experience analysts.
•Acted as an escalation point for development issues reported against the various BMC AR System Solutions currently deployed in multiple environments.

June 2011 – October 2013  Intelligent Software Solutions Colorado Springs, CO.
Systems Engineer (iNDURE)
•Completed infrastructure design, software releasibility analysis and SQL Merge replication over HTTPS for Afghan and U.S multi-lingual database on the Internet.
•Supported infrastructure automation using Opscode Chef and Ruby.
•Supported testing activities and deployment of physical and virtual server (Windows/Linux)  builds for U.S and Afghan systems.
•Completed COTS upgrade for iNDURE to include WIN2K8, SQL Server 2008, Exchange 2007, Cold Fusion 9.x, PostgreSQL 9.x, among others.
•Applied security policy, mitigations to firewall, SQL database, OS, browser and COT/GOTS software found during RETNA and Gold Disk scans.

March 2007 – June 2011 Intelligent Software Solutions Colorado Springs, CO.
Software Engineer (AOC-WSI)
•Lead product Engineer of a complex BMC Remedy product for the USAF Air & Space Operations Weapon System.
•Provided ARS Remedy development for new product requirements, security, and problem reports.
•Designed and implemented process, application modifications and workflow to meet end-user requirements.
•Constructed an architecture solution reducing the Remedy hardware footprint and licensing cost by over 400K for the USAF.
•Interfaced with SPO and performed Remedy ITSM upgrade from version 5.x to 7.x, Windows Server and Oracle DB.
•Performed software integration for the AOC Command and Control Common Client (C2CC)
•Worked closely with Information Assurance, Integration, Test Development and Fielding engineers to drive debug activities, DISA security and product reliability.
•Worked with external customers and providing all applicable documentation to meet both internal and external needs.

September 2006 – March 2007 Sumaria Systems (U.S Army) Fort Carson, CO.
Sr. Remedy Developer
•Installed and configured BMC Enterprise Integration Engine (EIE) interface to populate SMS data into Asset Management suite.
•Partnered with Configuresoft to develop an ECM/Remedy solution to automate Change tickets
•Delivered Remedy application training for Help Desk and Army IMO personnel.
•Developed automated reporting metrics for Management Staff calls.

June 2006 – September 2006 Space Mark International (U.S Army) Fort Carson, CO.
Sr. Remedy Developer
•Primary ARS/Remedy developer for US Army at Fort Carson.
•Upgraded the ITSM suite from version 5.0 to 6.0.
•Installed and configured Remedy Change Management, Help Desk and Asset Management to meet DOIM requirements.
•Evaluated the Remedy architecture for the Ft. Carson Army DOIM. Made recommendations about the existing system, provided CTI analysis and increased system performance

January 2001 – June 2006 Verizon Business (f. MCI Worldcom) Colorado Springs, CO.
Sr. Remedy Developer
•Contributed to the redesign of two separate Help Desk applications into a single Remedy solution supporting a user base over 15,000.
•Worked with members of HP and Northup Grumman on a Skywire iwave interface to automate ticket reassignment code between MCI-Remedy and Northup Grumman’s Seibel system.
•Designed and developed Remedy applications for trouble management, Asset Management and Telecom services while maintaining best practices of software design based on the Remedy Skilled Professional learning track.
•Created employee data feeds to Remedy to automate administrative processes and to purge licenses of terminated employees.
•Provided on-call duties to support 24X7 mission critical Trouble Ticketing Applications.
•Installed application upgrades and patches to keep the platform current.

February 2000 – January 2001 MCI Worldcom Colorado Springs, CO.
LAN Administrator
•Maintained and administered laptops, PCs, network and production applications for over 600 sales/service and support personnel to meet up-time goals for MCI call center.
•Provide first-level client server support for TM, CS segments and various support groups.
•Responsible for Telco tasks such as Rockwell ACD, Intecom, and Spectrum support, wiring and moving phone extensions on the PBX and Dmark.
•Completed Full and Incremental server backups on multiple production and reporting servers.

May 1998 – February 2000 Colorado Springs, CO.
MIS VAX System Administrator
•Monitored and operated VAX/VMS Script/Dialogue computer system and related I/O devices for the Colorado Springs telemarketing call center.
•Backed up and restored files, controlled users and supported various other peripherals and equipment such as printers, fax machines and Rockwell consoles.
•Quickly responded to system downtime to restore integrity and escalated severe issues to appropriate groups in a timely manner.

November 1996 – May 1998 Colorado Springs, CO.
National Help Desk
•Provided first and second level support to customers in twenty-one service/sales centers nationwide through receiving, documenting and resolving production and Security issues.
•Worked in OCIS mainframe on a daily bases to view customer accounts. Also performed RACF administration, updated and maintained user accounts.
•Professionally handled over 3,000 calls a month.